Refund policy
We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to return or to exchange. To arrange this, simply email our team at enquiries@roughtrade.com.
We ask that items are returned in the same condition they were delivered to you. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
We'll cover the costs on returns to our UK, US and German warehouses, but please be aware our international customers will have to pay return shipping on the item. We will issue your refund via the same method that you used to pay.
You can always contact us for any return question at enquiries@roughtrade.com.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Card refunds can take up to 10 working days depending on your bank's processing time – please note that we are unable to influence this.
Some banks have also started not directly crediting accounts for refunds, but instead may opt to erase the initial transaction altogether.